Guest Post – How Freeswitch IP PBX solution development can help businesses

In every business, it is of utmost importance to take actions that help to increase employee’s knowledge base and enhance business revenue. Therefore, companies always prefer to buy top-class solutions for their business needs. One of the most beneficial solutions for businesses is the multi-tenant IP PBX solution.

Multi-tenant IP PBX Solution is beneficial for companies that have multiple branches worldwide. It offers benefits to companies to a great extent, which becomes the primary reason for their success.

What is the IP PBX solution?

A PBX or business phone system or Unified communication system works as a central switching system for phone calls. The PBX stands for Branch Private Exchange known for the old-fashioned system, but it has evolved significantly over the past century.

PBX consists of two components: stations and lines. Stations are endpoint devices like modems, fax machines, credit card terminals, etc. However, lines, which are also called trunks, are connected to the global PSTN or Public Switched Telephony Network.

Over a while, operators are replaced by electronic systems and electromechanical systems for managing access to lines. It can route incoming calls automatically and can also perform call queuing, voice messaging, and other value-added services.

When PBXs were developed originally, the only type of electronic communication available was wireline phone calls. Today, the communication landscape has expanded to include video conferencing, email, instant messaging, mobile telephony, and SMS.

Features of Multi-tenant IP PBX Solution

It is a private telecommunication system. It is usually furnished with a broader range of communication features. These features are available with any traditional telephony system. The most popular IP PBX features are as follows:

  • Call recording
  • Conference
  • Speed Dial
  • Redial
  • Call queue
  • Dashboard with real-time system setup
  • Caller-id
  • Phonebook
  • Blacklist
  • Whitelist
  • Direct Inward Dialing (DID)
  • Music On Hold
  • Voicemail
  • Call forwarding on Unavailable
  • Call forwarding on Reply
  • Find me / follow me

Benefits of IP PBX development

There are a plethora of benefits to Freeswitch IP PBX software. Few of them includes:

Easier to manage because of Web/GUI based configuration interface

An IP PBX software can be managed with the help of a GUI or web-based configuration interface. It allows fine-tuning or easily maintaining your phone system.

Much easier to install and configure than a proprietary phone system

The IP PBX can leverage the advanced processing of a system. A user who is proficient in computers and networking can maintain and install an IP PBX software.

A proprietary phone system always requires an installer trained on that particular system.

Eliminate phone wiring

An IP telephone system leverages you to connect hardware IP phones directly to a standard computer network port. It can be shared with the adjacent computer. It allows you to eliminate the phone wiring and make moving or adding extension much more comfortable.

Scalable

It is easy to outgrow. The addition of extension or phone lines requires extensive hardware support. However, a standard computer can easily handle a more massive no. of extensions and phones. One can add a few more phones to expand.

Total control

The IP PBX solution provides complete centralized support and tenant software. The main headquarters can form tenants, aka sub accounts for the branch offices. The usage limit and many other aspects can be controlled from the headquarters. It assists companies in getting control over communication and centralized management.

Reduce expenses

The multi-tenant IP PBX solution uses IP based communication and permits free internal calling. It reduces the international and local call rates compared to local telephony rates (while using VoIP communication). It reduces the cost of maintenance and management of call centers and helps businesses to reduce operational costs.

Final thoughts

Today, technology is so advanced that it provides massive robustness and scalability. The multi-tenant IP PBX solution is so powerful that it can connect to traditional PSTN lines via an optional gateway, thereby upgrading day-to-day business communication.

It is highly beneficial for businesses as it helps to streamline business communication and assist companies in generating more revenue.

Businesses interested in the Freeswitch IP PBX solution can contact Ecosmob Technologies Private Limited.

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